PRESERVING VIDEOS: Recordings will be permanently deleted unless you intervene within the 30-day range.
LINKED VIDEOS: Links or embeds in your Canvas courses and elsewhere for deleted Zoom Cloud videos will result in a "file no longer exists" message.
If someone else was the Zoom meeting organizer for a recording you use, those recordings would be in that person's folder and they would get the notices.
ZOOM NOTIFICATION: One week prior to permanent deletion, you will receive email notification for videos in your WWU Zoom account that were transferred to the Trash folder.
LIMIT ON VIDEO RETENTION IN ZOOM: All Zoom recordings using Zoom Cloud will be retained for 195 days (6 months) after creation. After 195 days, recordings saved in Zoom Cloud will be moved into your Zoom Trash folder (appears once a video is moved to the Trash) for 30 days before being permanently deleted.
They may be able to help you troubleshoot the issue or suggest additional solutions.Western Washington University has implemented a six-month Zoom cloud storage retention period: Update Zoom: Make sure that you are using the latest version of Zoom, as older versions can sometimes have bugs or issues that cause recordings to be deleted or sent to the trash.ĭisable any third-party apps: If you have any third-party apps or software running in the background, try disabling them and then recording again to see if the issue persists.Ĭontact Zoom support: If none of these steps work, you may need to contact Zoom support for further assistance. Check these folders to see if your recordings are there, and if so, restore them to their original location. Here are some potential solutions:Ĭheck your recording settings: In the Zoom app, go to Settings > Recording, and make sure that the "Auto saving" option is turned on, and that the "Save to" location is set to a folder on your computer (rather than the trash or recycle bin).Ĭheck your trash folder: Sometimes, recordings can end up in the trash or recycle bin accidentally. If your Zoom recordings are going directly to the trash, there are several steps you can take to try and resolve the issue.
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